Terms & Conditions Baseri Property Management (Operated by Baseri London Ltd) Last updated: 10/02/2026 1. Introduction These Terms & Conditions govern your use of the website www.baseripropertymanagement.com (“Website”) and any services provided by Baseri Property Management, a trading name of Baseri London Ltd (“we”, “us”, “our”). By accessing this Website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must not use this Website or our services. 2. About Us Baseri Property Management is a UK-based leasehold and block property management firm providing professional management services to freeholders, Right to Manage (RTM) companies, and Resident Management Companies (RMCs). Company name: Baseri London Ltd Registered in England & Wales Company Registration Number: 15168373 Registered Office: Eldridge House, 104-108 Hounslow Road, Feltham, TW14 0BY Email: info@baseripropertymanagement.com 3. Scope of Website Use The content on this Website is provided for general information purposes only. It does not constitute legal, financial, or professional advice. We reserve the right to: Update or amend Website content at any time Withdraw or restrict access without notice Correct errors or inaccuracies 4. Services Details of our services, including but not limited to: Day-to-day block management Compliance coordination Maintenance and contractor management Service charge administration are provided for information only and do not form a binding contract. All services are subject to: A signed Management Agreement Agreed fees and service scope Applicable laws and regulatory requirements 5. Client Relationships No client-agent relationship is created unless and until: A formal written agreement is signed by both parties Any required onboarding checks are completed We reserve the right to refuse instructions or terminate discussions at our discretion. 6. Fees and Payments Fees for services will be clearly set out in the Management Agreement or fee proposal. Unless otherwise stated: Fees are exclusive of VAT Payment terms must be adhered to as agreed Late payments may incur interest or recovery costs 7. Client Money Where we hold client funds: Client monies are held in designated client bank accounts Funds are segregated from company funds Client money is handled in accordance with applicable laws and professional standards Details of Client Money Protection arrangements are available upon request. 8. Compliance and Regulation We operate in accordance with: UK property and leasehold legislation Applicable regulatory and compliance requirements Industry best practices Clients remain responsible for complying with their own legal obligations as freeholders or directors. 9. Limitation of Liability To the fullest extent permitted by law: We are not liable for indirect, consequential, or economic losses We do not guarantee uninterrupted Website access We are not responsible for third-party content or external links Nothing in these Terms excludes liability for: Fraud Death or personal injury caused by negligence Any liability that cannot be excluded by law 10. Intellectual Property All content on this Website, including text, logos, branding, and images, is owned by or licensed to Baseri London Ltd. You may not: Copy, reproduce, or distribute content Use our branding without written permission 11. Third-Party Links This Website may contain links to third-party websites. We are not responsible for: Their content Their privacy practices Any loss arising from their use 12. Privacy and Data Protection Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. 13. Complaints We operate a formal Complaints Handling Procedure. A copy is available upon request or via our Website. 14. Termination of Website Use We reserve the right to suspend or terminate access to the Website where misuse or unlawful activity is suspected. 15. Governing Law and Jurisdiction These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 16. Contact Information If you have any questions regarding these Terms & Conditions, please contact: Baseri Property Management Email: info@baseripropertymanagement.com Website: www.baseripropertymanagement.com